Patient Experience - How to feedback about your care

We aim to provide the highest standards of care to our patients, and we are thrilled to receive positive feedback everyday about the difference we make. We enjoy sharing this with all staff across the service. 

We encourage you to tell us when something goes well, or if a member of staff stood out to you, this helps assure us we are getting it right. You may receive a text message following your visit to ask about your experience, so be sure to fill in the short questionnaire and submit your feedback. 

We recognise that there may be occasions when patients have concerns that they wish to bring to our attention and we invite patients to be open and honest if they feel we didn't get it quite right. 

Comments and suggestions of how we can improve help us grow, learn, develop and implement changes where required.

If you wish to discuss a concern or recent visit with us please contact our Quality Team on 0151 702 4380 Monday to Friday 8.30am - 4.30pm. 

Alternatively you can leave feedback, comments, suggestion or make a complaint in the following ways:

• Via a patient feedback form when you are texted a link to complete (usually after a visit)
• Using a contact us form on our website 
• Via Liverpool Women’s Hospital PALS (Patient Advice Liaison) Department.

You can read the Liverpool Women’s Hospital Trusts process for complaints here